Flying with Lufthansa, one of Germany’s major airlines, is generally known for its reliability and quality of service. However, like any airline, passengers may occasionally have negative experiences.Here are some common issues that travelers have reported when flying with Lufthansa:
Flight Delays and Cancellations: Delays and cancellations can disrupt travel plans. While this can happen with any airline, passengers may find it frustrating when flights are not on time, especially when there is poor communication about the reasons for delays or the options for rebooking.
Baggage Issues: Problems with baggage such as lost or delayed luggage can occur. Passengers may be inconvenienced if their checked bags are not delivered promptly or are mishandled during transit.
Customer Service: Some travelers have reported negative experiences with customer service, such as difficulty getting assistance during flight disruptions, limited availability of support staff, or lack of empathy and flexibility when handling passenger complaints.
In-flight Experience: While Lufthansa generally provides a comfortable in-flight experience, some passengers have reported issues such as limited legroom in economy class, subpar meal quality, or limited entertainment options on certain aircraft.
Booking and Reservation Issues: Problems with booking or reservations, such as changes in flight schedules, ticketing errors, or difficulties in redeeming loyalty points, can lead to frustration for passengers.
Hidden Fees: Additional fees for services such as seat selection, baggage, or in-flight amenities can catch passengers off guard, especially if they were not clearly communicated during booking.
It’s important to note that Lufthansa typically aims to resolve issues and provide a positive experience for its passengers. In the event of any negative experiences, passengers are advised to communicate their concerns with the airline directly and seek assistance. Additionally, it’s a good practice to review the airline’s policies and procedures, as well as passenger rights, to better understand what to expect when flying with Lufthansa.
With a 25% increase in flying costs over the past year, one too many of the proverbial “olives” has been removed from the salad, leaving the passengers with a bad experience. An old black and white advertisement from the 70’s comes to mind where a couple are seated on a flight with their meals and…
